Initial investigation and initial consultation with client
The client and the information problem
The student must identify a specific client who has a problem with the present situation that can be best
addressed by an IT solution. The client is the person(s) who needs the IT solution (product). After consulting
with the client, the student must explain the inadequacies of the present situation, which may or may not
involve the use of an IT system. The following key questions should be considered.
• Who is the client?
• What is the present situation?
• What are the inadequacies of the present situation?
This information must be obtained from the client and can be presented in a variety of ways, such as a
written record of the interview (either a summary or transcript), a sound file, a video, or an exchange of
emails that may be supported by a questionnaire.
The desktop-published document was developed for a school to assist the history department with their trip to Florence.
The software used was Adobe InDesign® and Adobe Photoshop®.
For this example, only criteria A, B and E have been developed for the teacher support material.
Video - Spanish in Vienna The video was developed for Ms Gonzalez, a Spanish teacher in Vienna, to assist new students with living in the city.
The main software used was Apple iMovie®, with music added from iTunes®.
For this example only criteria A and B have been developed for the teacher support material
Website - The website was developed for Keith Findlater, a professional photographer in York, England, to assist him with the marketing of his images.
The software used was Adobe® (formerly Macromedia®) Dreamweaver® and Adobe Photoshop®.
Website (Digiteen Compass) - This Wikispaces website was developed for the head of IT as part of an initiative to develop digital citizenship in the school.
The software used included Apple GarageBand® to create the podcast, Microsoft Excel® to create the spreadsheet, and facilities offered by Wikispaces such as the Wikitext editor and widgets.
Criterion A - Project
Deadline for draft submission: Friday August 26Initial investigation and initial consultation with client
The client and the information problemThe student must identify a specific client who has a problem with the present situation that can be best
addressed by an IT solution. The client is the person(s) who needs the IT solution (product). After consulting
with the client, the student must explain the inadequacies of the present situation, which may or may not
involve the use of an IT system.
The following key questions should be considered.
• Who is the client?
• What is the present situation?
• What are the inadequacies of the present situation?
This information must be obtained from the client and can be presented in a variety of ways, such as a
written record of the interview (either a summary or transcript), a sound file, a video, or an exchange of
emails that may be supported by a questionnaire.
IB Worked Examples:
The software used was Adobe InDesign® and Adobe Photoshop®.
For this example, only criteria A, B and E have been developed for the teacher support material.
The main software used was Apple iMovie®, with music added from iTunes®.
For this example only criteria A and B have been developed for the teacher support material
The software used was Adobe® (formerly Macromedia®) Dreamweaver® and Adobe Photoshop®.
The software used included Apple GarageBand® to create the podcast, Microsoft Excel® to create the spreadsheet, and facilities offered by Wikispaces such as the Wikitext editor and widgets.